Laura Heintz

Collaborated with the Program Management Office to develop this document outlining the process for onboarding hardware and software assets during mergers and acquisitions to ensure business continuity, minimize disruptions, and maximize the value of the acquired entities.

I developed this presentation to introduce new LinkedIn Recruiter features to a client's recruiting team.

I developed this document with the Echo360 Engineering Team to define the SaaS platform architecture, infrastructure, system security, service level agreement and customer support. Confidential information has been omitted from this sample.

This is an example of a procedure from a Salesforce User Guide that I developed for a client's sales team. The full guide included procedures to create and customize views, reports, campaigns and opportunities.

This is a training lab that I developed for programmers learning to set up Amazon Web Services for a SaaS environment.

This is a comprehensive communication plan that I developed for Convergent Computing's client World Market to inform their personnel of the desktop deployment project goals and status during the divestiture from Bed, Bath & Beyond. The objective of the communication plan was the effective exchange of project-specific information with an emphasis on minimizing the impact to all staff.

I developed this quick guide to assist Echo360 customers during Covid when college campuses were closed. It provides instructions to quickly set up and utilize a virtual classroom with Echo360's video platform solution.

This is an example of a weekly video newsletter. The goal was to create a one-minute video capsule to quickly provide employees with weekly service announcements. I developed the script and utilized an AI generated avatar to deliver the one-minute service status updates. Client is confidential so all branding has been removed.

This is a partial example of a presentation that I created for the SAP Talent Acquisition team. It served as an introduction to the implementation of the Employee Central human capital management web-based application.

This is a Security Awareness training course (partial example) that I developed to educate a client's workforce about security in the workplace.

This is an infographic that I created to accompany an article that I wrote and posted on LinkedIn demonstrating how visual content is becoming the content writer's best option to engage readers in the world of ever-diminishing attention spans.

SOC 2 is one of the most common compliance requirements that technology companies must meet today. I wrote this article detailing how a company navigates the complexities of preparing for a SOC 2 audit in order to demonstrate to customers and prospects their commitment to security and privacy.

This runbook provides a compilation of procedures and operations that would be necessary to stand up and administer the SaaS technology stack. I worked with the DevOps team to create this document. inBloom is now defunct. Confidentiality does not apply.

I created this project plan detailing the objectives, dependencies, strategies and time estimates for Experian - Global Technology Services “How Do I” Knowledgebase Project.

I developed this document to define the types of metrics utilized for the self-service knowledgebase site optimization.