Laura Heintz

I developed this presentation to introduce new LinkedIn Recruiter features to a recruiting team.

This is an example of a weekly video newsletter I created that was delivered companywide via email to keep employees aware and informed of service updates. I utilized an AI generated avatar to deliver these one-minute weekly status updates. Client is confidential so all branding has been removed.

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This is an example of a procedure from a Salesforce User Guide that I developed for a client's sales team. The full guide included procedures to create and customize views, reports, campaigns and opportunities.

This is a training lab that I developed for programmers learning to set up Amazon Web Services for a SaaS environment.

I developed this quick guide to assist Echo360 customers during Covid when college campuses were closed. It provides instructions to quickly set up and utilize a virtual classroom with Echo360's video platform solution.

This is a partial example of a presentation that I created for the SAP Talent Acquisition team. It served as an introduction to the implementation of the Employee Central human capital management web-based application.

I developed this document with the Echo360 Engineering Team to define the SaaS platform architecture, infrastructure, system security, service level agreement and customer support. Confidential information has been omitted from this sample.

This is a Security Awareness training course (partial example) that I developed to educate a client's workforce about security in the workplace.

This is a comprehensive communication plan that I developed for Convergent Computing's client World Market to inform their personnel of the desktop deployment project goals and status during the divestiture from Bed, Bath & Beyond. The objective of the communication plan was the effective exchange of project-specific information with an emphasis on minimizing the impact to all staff.

This is an infographic that I created to accompany an article that I wrote and posted on LinkedIn demonstrating how visual content is becoming the content writer's best option to engage readers in the world of ever-diminishing attention spans.

SOC 2 is one of the most common compliance requirements that technology companies must meet today. I wrote this article detailing how a company navigates the complexities of preparing for a SOC 2 audit in order to demonstrate to customers and prospects their commitment to security and privacy.

I created this project plan detailing the objectives, dependencies, strategies and time estimates for Experian - Global Technology Services “How Do I” Knowledgebase Project.

I developed this document to define the types of metrics utilized for the self-service knowledgebase site optimization.

This document is a sample response to a request for proposal. All confidential information has been removed.

I prepared this presentation for the Echo360 RFP Response Team as an introduction to the initiative to simplify and standardize their RFP response process. The process improvement initiative resulted in better bid/no-bid decision-making and a defined path to on-time responses. I received the Echo360 Academic Partnership Star Award for the work I accomplished with the Echo360 global sales team on this initiative.